Under Giselle Halwani’s intensive management approach, the restaurant has never done better at any time in its history. One day, she walked up to one well-known critic, introduced herself—she is the manager of one of Boston’s most prestigious restaurants—and politely why he chose to eat here. Today, she handles the day-to-day operations of the restaurant so seamlessly that food critics are beginning to take notice.
At first the critic was taken aback, his glowing review appeared in the Boston media a week before; shouldn’t the obvious answer be the food? The critic thought about it and responded that it was because of the excellent service and how the restaurant was run. Giselle became the manager of one of the best restaurants in Boston a short time after she was hired there to be a server. They tell the public what they want to hear: where the best chefs are, where to get the best clam chowder in Boston, etc.
The legend of Giselle Halwani had begun in the insider food critic circle. Now the restaurant is not only getting positive reviews on a consistent basis, it is becoming a hot spot for off-duty food critics who simply want a good meal. Over the past few years, Giselle has seen more off-duty food critics frequent her restaurant. But true industry insiders know much more than they let on. Foodie insiders are a tight-knit, secretive group. When they go out to eat, they go to the restaurants with not only the best food, but also the best service. The owners are thinking about retiring and possibly selling the business to her in the near future.