There are basically three managerial positions in every restaurant and though they are different from each other, the basic management duties such as running a shift remain the same. The three managers in a restaurant ate the general manager, service manager, and the kitchen manager. Irrespective of which position you hold, you will be working with the customers and the entire restaurant staff. Giselle Halwani has worked as the restaurant manager at various top restaurants in the city of Boston.
The general manager is responsible for the entire restaurant and has to coach the staff and teach them the way things need to be done in the restaurant. When things are going well in the restaurant, he is the one who gets credit, and when things aren’t going well, he is the one who has to take the fall. He is also the one who assigns staff to the position he feels they can perform best at, and he is the one who takes the complaints of the customers.
The service manager has the responsibility of managing the front of house operations and has to make sure that the things are clean. He has to delegate cleaning and maintenance responsibilities to the staff and ensure the place is ready for service. The service manager is responsible for increasing store sales by teaching the waiters how to increase the average sale per customer.
The kitchen manager is responsible for the back of house operations and has to make sure that the kitchen is properly stocked with the necessary ingredients. He has to be in charge of ordering food supplies and budgeting the expenses of the restaurant.
Giselle Halwani started working at an Italian restaurant waiting tables, and quickly moved up the ladder and became a restaurant manager within a few years.
One of the challenges many parents face is trying to build a positive relationship with their children while trying to pursue their career at the same time. It is important to pursue your career, but it is equally important to build a positive relationship with your children. Giselle Halwani is a successful restaurant manager who has worked hard to build a positive relationship with her children.
Treat Your Child as Your Best Friend
Psychologist Dr. Haim Ginott said that parents should treat their children the same way they would treat their best friend. If your friend came to visit you and left their purse at your home and called you later, how would you respond? If your child forgot their lunch box at school, how would you respond? If you respond empathetically to your best friend and respond angrily at your child, you need to change your approach and take positive action to remedy your child’s mistake. The way you respond to your child should make him rely on you for comfort and support, and not make him feel guilt and shame.
Support Your Child
Being the parent there are times when you will have to correct the wrong, but you must show your children you are available to support them no matter what. You should be the “go-to” person for them when they need help or support in difficult times. Do not isolate your child because of poor performance at school. Instead, be ready to offer your support and encouragement.
Giselle Halwani learned the importance of being her children’s best friend. Having come from a very supportive family, she uses the same things she learned from how her parents treated her growing up.
What makes a restaurant manager successful is their ability to take a restaurant and turn it around and make it successful. When a restaurant manager uses business tactics to generate business for the restaurant, it helps increase the restaurant’s rating as well as show the manager’s expertise. Giselle Halwani has worked with some of the top leaders in the restaurant industry.
Restaurant Catering – If you want to expand the business, you might want to consider including restaurant catering for your clientele. Since restaurants have all the necessary hardware, it would be a good idea to offer restaurant catering for your client’s private functions.
Daily Reviews to Track Sales – As the restaurant manager you might want to use a daily restaurant reviews to help build up the business. A daily business review can help in analyzing payroll costs, sales trends, customer counts, and predict future sales.
Use a POS System – A Point of Sale system will help restaurant owners keep a track of cash flow, sales and food inventory. A POS system can help simplify day-to-day restaurant operations and help cut down unnecessary expenses. It also helps in tracking the most popular dish on the menu.
Updated Menu – Every restaurant manager has to update the menu regularly. The update can come because of rising costs of ingredients, availability of ingredients, or popularity of dishes on the menu. The food on the menu should be low in costs and bring in high profits.
Energy Efficient – Look for energy efficient solutions that can be incorporated into the restaurant, as this will help in bringing down energy costs. Using energy efficient solutions will also help in protecting the environment.
Giselle Halwani is an experienced restaurant manager and has implemented various management strategies at the restaurants she has worked at.
Managing a restaurant is not a job for the faint-hearted. A restaurant manager is constantly under pressure to manage and maintain the services in the restaurant and to provide customers a fine dining experience. Balancing the needs of the customers, staff, and the business requires skill and proper planning. Here are a few important qualities Giselle Halwani recommends every restaurant manager should possess.
A restaurant manager should plan their shift before they start to work each day. Here are some things you need to do before getting started.
Inventory – Have a look at the inventory of products in the morning. You don’t want to be told that you are running short of an ingredient right in the middle of dinner service. Checking the inventory first thing in the morning will help you place orders for supplies before you start lunch or dinner service.
Scheduling – Check if all your kitchen staff are on duty and if anyone is late, have someone else stand in until that person shows up for their shift. As a restaurant manager, it is your responsibility to plan and post schedules well in advance.
Special Tasks – Walk through the front and back of the house and see if there are any special tasks that need to be done. Assign a couple of staffs to handle the odd tasks that can be completed during slow hours.
Communication is the key in successfully managing a restaurant. You should hold regular staff meetings, preferably before the start of each shift to inform your team of any changes in the menu. If there are other managers at the restaurant, it is important to ensure that they are on the same page together with you. Make sure you listen to your staff as it helps make them feel valued.
Giselle Halwani has worked for several restaurants and is one of the top restaurant managers in the city of Boston.