Managing a restaurant is not a job for the faint-hearted. A restaurant manager is constantly under pressure to manage and maintain the services in the restaurant and to provide customers a fine dining experience. Balancing the needs of the customers, staff, and the business requires skill and proper planning. Here are a few important qualities Giselle Halwani recommends every restaurant manager should possess.
A restaurant manager should plan their shift before they start to work each day. Here are some things you need to do before getting started.
Inventory – Have a look at the inventory of products in the morning. You don’t want to be told that you are running short of an ingredient right in the middle of dinner service. Checking the inventory first thing in the morning will help you place orders for supplies before you start lunch or dinner service.
Scheduling – Check if all your kitchen staff are on duty and if anyone is late, have someone else stand in until that person shows up for their shift. As a restaurant manager, it is your responsibility to plan and post schedules well in advance.
Special Tasks – Walk through the front and back of the house and see if there are any special tasks that need to be done. Assign a couple of staffs to handle the odd tasks that can be completed during slow hours.
Communication is the key in successfully managing a restaurant. You should hold regular staff meetings, preferably before the start of each shift to inform your team of any changes in the menu. If there are other managers at the restaurant, it is important to ensure that they are on the same page together with you. Make sure you listen to your staff as it helps make them feel valued.
Giselle Halwani has worked for several restaurants and is one of the top restaurant managers in the city of Boston.